Positive feedback is great and can be a key performance indicator, but while negative feedback isn’t always easy to swallow, it can be extremely valuable information. Negative responses give you the chance to improve (or save) a relationship before it’s too late, review processes, cross-sell and more.
Feedback traditionally received via email, telephone or comment cards or forms is often discarded or forgotten about unless acted upon immediately. Over the course of just a short period of time, this can result in missed opportunities, dissatisfied customers and lost time.
Web Integrations design and build bespoke online feedback systems that help you to develop your business. We gather and store feedback online to provide meaningful graphs, statistics and reports that let you respond and act efficiently – resulting in increased customer satisfaction, healthier relationships and stronger customer retention.
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